How Top Value Pharmacy Automated Calls Increased Medication Adherence and Efficiency
The Challenge
Top Value Pharmacy believes in delivering more than prescriptions. With a strong patient-centered approach, the pharmacy focuses on education, proactive outreach, and personalized services to support long-term health outcomes. That's why implementing patient-specific outbound calls became a natural next step.
Before launching automated call campaigns, Daniel personally handled adherence and reminder calls, a time-consuming task that limited time at the counter.
Key Challenges & Requirements:
- Improve medication adherence among patients
- Reduce manual workload for staff handling reminder calls
- Increase prescription pickups and reduce return-to-stock
- Enable proactive patient outreach at scale
- Implement a cost-effective and efficient communication system
The Requirements
"We want to reach out to patients who may not be sticking to their regimen and help them stay compliant with their medications," said Daniel, part of the Top Value Pharmacy leadership team. "The response has been extremely positive."
"We initially tried another major vendor with a very complex system," Daniel explained. "It had a lot of features we didn't actually use. After switching to Finerr, we were able to significantly reduce our monthly costs while keeping all the call types we needed."
The Results
Patients frequently call or visit the pharmacy to thank the team for the reminder calls. "Very few patients have asked to opt out," Daniel added. "And when they do, it's incredibly easy to manage through the Finerr interface."
With Finerr's outbound calling solution in place, that workload is now automated, allowing the team to focus more on face-to-face patient care.
The impact was immediate and measurable. Prescription volume increased through refill reminder calls, while return-to-stock levels dropped significantly due to pickup reminders.
Finerr supports a wide range of automated call campaigns, including:
- Ready-for-pickup notifications
- First, second, and third reminders
- Auto-fill pre- and post-notifications
- Refill reminders
- Shipment alerts
- New patient welcome calls
- Birthday messages
Top Value Pharmacy identified several key advantages after switching to Finerr:
- Lower monthly costs
- No calls for prescriptions already picked up, expired, or discontinued
- Automated will-call bin reminders
- Long-term visibility into call history
- Full control over call days and times
- Fast, reliable customer support
- Automatic reporting with no manual effort
Why It Matters
By combining smart automation with compassionate outreach, Top Value Pharmacy has strengthened medication adherence while improving efficiency, proving that technology and personalized care can work hand in hand.
