Instant Customer Connections On The Go

Text any patient for any reason, anytime, using your office number—all while keeping your personal number private. With Finerr, you can communicate seamlessly and securely with patients directly from your business line.

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Finerr Phone Interface

Engage Patients Instantly with Secure 2-Way Texting & SMS

Finerr’s Texting Solution allows healthcare practices and pharmacies to send secure, two-way text messages to patients for updates, reminders, and support. Whether confirming appointments, sharing prescriptions, or following up post-visit, SMS is a fast and reliable way to stay connected. Our platform is HIPAA-compliant, mobile-friendly, and integrates with your existing workflow — enabling staff to manage conversations in real-time. Boost engagement, improve patient satisfaction, and reduce phone traffic with personalized, automated text communication.

Connect With Customers How They Prefer

Simplify patient communication with our texting solutions. Missed Call Alerts send instant responses to ensure no opportunity is missed, while 2-way texting enables seamless conversations. Bulk Texting lets you reach multiple patients at once, saving time and boosting engagement.

  • Two-Way Texting

    Nearly 9 out of 10 customers prefer texting. Finerr's two-way business texting makes communication simple, efficient, and accessible. Plus, we keep your business and personal messages separate with a dedicated business line. Whether it's appointment reminders, balance requests, or birthday messages, send everything seamlessly from your office phone number.

    2-Way Texting

  • Missed Call Text

    Never miss an opportunity with Finerr's Missed Call Text. If you're unavailable, closed, or on another call, we automatically send a personalized text from your business number. Here's why you'll love it:

    • Texts sent from your office number
    • 24/7 availability
    • Saves your staff time with automated messages
    • Friendly, customizable responses
    • Convenient and quick for your customers
    Automated Reminders

  • Missed Text Auto Reply

    With Finerr's Missed Text Auto Reply, you can set up custom text responses to ensure seamless communication with your patients. When you're unavailable to reply, Finerr automatically sends a response from your pharmacy's number, keeping your patients informed and engaged.

    • Instant automated replies from your pharmacy's number
    • 24/7 availability for uninterrupted communication
    • Customizable messages for a personalized patient experience
    • Smart scheduling to turn replies on/off based on your hours
    Group Messaging

  • Bulk Texting

    Reach more patients directly on their phones with Finerr's Bulk Texting—designed to save you time and grow your pharmacy. Send hundreds of messages at once, keeping your patients informed and engaged. Why You'll Love Finerr Bulk Texting:

    • Recall overdue prescriptions with automated reminders
    • Send mass messages from your pharmacy's number
    • Personalize messages with dynamic fields
    • Schedule texts at your convenience
    • Track performance with engagement insights
    Templates

  • Text Content

    Never miss an opportunity to assist your patients—even outside business hours. Unlike traditional web chat tools that keep conversations tied to a website, Finerr's Text Connect lets patients text your pharmacy's number whenever it's convenient for them.

    Scheduled Texts

  • Mobile App

    Finerr already makes it easy to keep your pharmacy running smoothly—whether it's scheduling, payments, patient communication, or growing your business. Now, you can do it all right from your phone.

    • Phones – Make and answer business calls from anywhere.
    • Scheduling – Manage appointments, fill gaps, and prevent double-bookings with ease.
    • Texting – Send and receive patient messages from your pharmacy's number on your phone.
    • Payments – Check payment status and request or accept payments on the go.
    • Team Chat – Stay connected with your staff no matter where they are.
    Text-to-Pay

  • Text to Pay

    • Text to Pay: Speed up collections by sending payment requests via text once you know what the customer owes.
    • Online Bill Pay: Allow customers to pay anytime with an invoice link, QR code, or website button.
    • Payment Plans: Easily set up automatic recurring charges for customers to pay in monthly installments.
    • Card On File: Securely store a customer's preferred payment method for future transactions.
    • Manual Card Entry: Securely process payments for overdue balances during phone calls with customers.
    Finerr Phone Interface

Real-Time Patient Texting & SMS Solution for Better Patient Engagement: A Secure, HIPAA-Compliant Messaging Platform

Real-Time Patient Texting Made Simple

Finerr’s Texting Solutions make it easy for pharmacies, clinics, and wellness centers to connect with patients in real time. With features like bulk SMS marketing, automated text messaging, and two-way texting, your team can engage patients instantly while saving valuable staff time.

Two-way texting illustration

Personalized Reminders & Instant Notifications

Send personalized reminders, special offers, or follow-up messages to keep patients informed and connected. With real-time notifications, you can ensure no message is ever missed, improving response times and patient satisfaction.

Missed call automation illustration

Secure, HIPAA-Compliant Messaging

Whether you’re running promotional campaigns or sending critical health updates, Finerr provides a secure, HIPAA-compliant texting platform built for healthcare businesses.

Bulk texting illustration

Smarter SMS Marketing & Patient Engagement

Boost engagement, reduce missed appointments, and streamline communication with Finerr’s smart SMS marketing and messaging system.

Mobile app illustration
Autoscrollspy Feature

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Learn how the Finerr platform can streamline your operations and help your business thrive.

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Frequently Asked Questions

What is Finerr's Texting Solution?

Finerr's texting solution enables healthcare providers, pharmacies, and clinics to engage patients through automated text messaging, 2-way texting and SMS campaigns—boosting communication and retention.

How does Finerr support automated messaging?

Finerr allows you to set up automated text messages for appointment reminders, refill alerts, follow-ups and other routine communications—saving staff time and ensuring patients stay informed.

Can I send bulk SMS campaigns to all my customers?

Yes. Finerr supports bulk SMS marketing, making it easy to promote new services, announce seasonal offers, or share health tips with your entire customer base in one click.

Does Finerr offer 2-way texting features?

Absolutely. Finerr includes 2-way texting so patients can respond to messages, confirm appointments, or ask quick questions—improving accessibility and trust.

Is Finerr's SMS marketing HIPAA-compliant?

Yes. Finerr is designed to support HIPAA-compliant communication, keeping all patient messages secure, encrypted and within regulatory guidelines.

What types of messages can be automated using Finerr?

You can automate appointment reminders, prescription refill alerts, follow-up care instructions, review requests, and promotional messages—tailored to each patient or customer segment.

Who is Finerr's texting platform built for?

Finerr is built for modern healthcare providers, including pharmacies, clinics, medical spas and wellness centers looking to automate communication and improve patient engagement.

How can I get started with Finerr's texting solution?

Visit finerr.com, choose the texting solution under "Products," and request a free demo. Our team will help you configure it for your healthcare business.